Refund Policy

Last updated: May 20, 2026

This Refund Policy explains billing, cancellation, and refunds for paid ShoeVentory subscription plans ("Subscriptions"). It supplements our Terms of Service.

1. Billing

Subscriptions are billed in advance on a recurring basis (e.g., monthly) through our payment processor. You authorize charges until you cancel. Prices are shown at checkout and may change with notice as required by law.

Taxes may apply based on your location.

2. Free plans

Free tiers do not require payment. If you downgrade from a paid plan to a free plan, premium features and higher item limits may no longer be available.

3. Cancellation

You may cancel a Subscription at any time through the billing portal linked from your account or by contacting support. Cancellation stops future charges; access to paid features typically continues until the end of the current billing period unless otherwise stated at checkout.

Deleting your account does not automatically cancel a Subscription; cancel billing first to avoid further charges.

4. Refunds

Unless required by law or stated in a specific promotion:

• Subscription fees are generally non-refundable for partial billing periods already started.
• If you believe you were charged in error (duplicate charge, charge after cancellation), contact us within 14 days of the charge with details. We will investigate and, where appropriate, issue a refund or credit.

Statutory rights for consumers in certain jurisdictions (including the EU/UK) may entitle you to a cooling-off period or other remedies; nothing in this policy limits those rights.

5. Failed payments

If payment fails, we may retry or suspend paid features until payment succeeds. You remain responsible for applicable fees.

6. Chargebacks

Contact us before initiating a chargeback so we can resolve the issue. Unwarranted chargebacks may result in account suspension.

7. Plan changes

Upgrades may take effect immediately with prorated charges as shown by the payment processor. Downgrades typically apply at the next renewal.

8. Contact

Billing questions or refund requests:

Include the account email and date/amount of the charge.

This policy should be reviewed by qualified legal counsel and aligned with your Stripe and tax setup.